Each summer, we send a survey to our contracted Lake Management customers seeking feedback on our customer service; and each summer, we’ve been delighted by the response! We never stop striving to give you the very best service, so it’s gratifying to hear that you’re pleased.
We also review and carefully consider the suggestions we receive on the surveys regarding other services you’d like us to offer. In fact, it’s due in part to customer survey feedback that we now offer Altosid Mosquito Control Briquets; Water Feature Maintenance; and expanded maintenance services for fountains and aeration systems. For any services that you’ve requested that we aren’t able to offer right now, we make sure to research the best possible vendors to refer you to.
In appreciation for the time you take to complete and return our survey, we come up with a fun gift that’s awarded by a random draw from among the completed responses. This year’s winner was Rich Butler of Long Lake HOA; he received tickets to the August 17 Atlanta Braves vs. Washington Nationals game at Turner Field. We’ve been working with Long Lake since 2004 — nearly a decade! — and appreciate their business, and Rich’s time.
You don’t have to wait for a survey to let us know how we’re doing, or services you think we should add. (But you do have to wait for next summer for a giveaway!) Get in touch through the website, on Facebook, or call us at 678-445-0077.
Evan Carpenter with Rich Butler
